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We answer the most common questions you guys ask us on a day to day basis in our CBD FAQs. You will also find links to relevant blogs below many of the questions. We certainly recommend checking them out for more detailed information.


In a hurry? Use the links below to navigate to your desired section of our CBD FAQs.


What is CBD?

CBD aka Cannabidiol, is a naturally occurring constituent of the cannabis and hemp plant. It belongs to a family of wellness molecules unique to the cannabis/hemp genus known as a phyto-cannabinoids. There are over 100 of these compounds in the cannabis plant however CBD occurs in greater quantities in the hemp plant. Nowadays CBD is used to provide relief from pain, sleeplessness, inflammation, anxiety and stress or as a general wellness supplement.

Will CBD make me high?

No, unlike the other most prominent component of cannabis THC, CBD will not induce a high. CBD is non-impairing and you will always remain in control after consumption. While there is a tiny amount of THC in some full spectrum CBD oil, there is not enough to cause a high. If you wish to avoid THC altogether however you can do that too. For example CBD isolate oil and most CBD skincare products are completely THC free.

Is CBD legal in Northern Ireland?

Yes CBD is completely legal to own, sell and use in Northern Ireland, GB, and in most countries worldwide. With that said there are some guidelines around its sale here in the UK. CBD products cannot be marketed for their medicinal benefits and must be sold as food supplements.

There are also some misnomers around the legality of CBD. For example you may have seen retailers claim their product is legal as long as it contains 0.2% THC. This isn’t technically true however as this figure is based on Home Office regulation around the cultivation of hemp plants and not finished CBD products.

To line it all up the Food Standards Agency (FSA) have recently began to regulate the UK CBD market. In doing so they require Novel Food licences for all oral CBD products sold. The idea is to improve customer confidence in CBD by standardising testing and labelling among other changes. These changes are finally set to be implemented throughout 2022 so keep an eye out for that.

How does CBD work?

CBD supplements the endocannabinoid system, one of the body’s most important regulatory neurotransmitter networks. This helps maintain homeostasis; the stability in all physical and mental functions despite fluctuations in our external environment. In other words the endocannabinoid system is responsible for keeping us in balance despite the stresses we face daily. Therefore CBD helps to keep us in balance and more impervious to stress. Find out more about how CBD works in our guide CBD & the Endocannabinoid System: A simple guide.

How do I take CBD?

There are many different options available when it comes to taking CBD. For example you can drop CBD oil beneath your tongue, pop a CBD capsule or vape some CBD e-liquid. Each route of administration has its pros and cons so it is best to do some research to determine which ROA is best for you. Check out our guide Choosing the Right CBD Product for further guidance.

Alternatively we have an entire blog category dedicated to Using CBD. We recommend checking out our Ultimate CBD User Guide for more information on this. Finally all of our products will have directions for use printed onto the box and on the product page.

How do I take CBD oil?

For best results drop some CBD oil beneath your tongue for absorption into your bloodstream via your oral mucosa. You should endeavour to leave it in your mouth for around 90 seconds, as swallowing reduces the bioavailability of CBD. For more detailed advice on check out our guide How to take CBD oil.

How much CBD should I take?

CBD has a very broad, safe and effective dosing range and will affect each person uniquely. The best way to discover your optimal dosage is to start with a low dose and slowly up-titrate until you reach your “sweet spot.” To learn more about dosing CBD check out our CBD Dosage Guide. Please note the FSA now advise taking no more than 70mg per day.

How safe is CBD?

CBD is extremely safe. It is non-toxic and non-addictive and does many great things for the body. But don’t just take our word for it. According to the World Health Organisation, “CBD is generally well tolerated with a good safety profile.” With that said CBD may interact with some medications such as blood thinners therefore always consult your doctor before beginning a new dietary supplement programme.

Will I fail a drugs test if I take CBD?

Drug tests do not typically check for CBD as they are looking for the psychotropic component THC. With that said some full spectrum CBD contains minute amounts of THC that may appear on a test. While it is highly unlikely a drug test will produce this false positive, there are other options. If you are concerned about drug testing you should use a broad spectrum or isolate based product. Both of these options are completely free of THC.

What else might CBD products contain?

Depending on the extract used to make a CBD product it may contain other beneficial compounds in addition to CBD. For example a full spectrum CBD oil will contain naturally occurring minor cannabinoids, terpenes, flavonoids, omega 3s and more. All CBD oil contains a carrier oil to help CBD to absorb. This is usually MCT, olive or hemp seed oil. You can view the full list of ingredients for each products in the product description.

What kind of testing is performed on your products?

All of our products are tested by an independent third party testing under strict laboratory conditions using High Performance Liquid Chromatography (HPLC). A certificate of analysis (COA) for each product can be found at the bottom of the product description.

Is it safe to travel with CBD?

It is completely safe to travel within the UK with our range of CBD products. However, if you are travelling outside the UK, please contact your airline or travel agent for details a the legality for cannabis extracts varies globally

What is the endocannabinoid system?

The endocannabinoid system (ECS) is the largest neurotransmitter network in the human body. It consists of numerous microscopic signalling receptors known as cannabinoid receptors, endocannabinoids and enzymes.

Your ECS is already being activated by these naturally occurring cannabinoid molecules whether you are using CBD or not. The use of CBD and other cannabis derived products stimulate and activate the endocannabinoid system.

To learn more about the ECS check out CBD & the Endocannabinoid System: A simple guide.

What is the difference between hemp and cannabis?

Ultimately, cannabis and hemp are the same plant. They are from the same genus after all however there is one key difference between cannabis and hemp. Cannabis contains enough THC to cause a high whereas hemp does not. Hemp also contains much higher levels of CBD than cannabis. Many of the other components within the plants are the same. Industrial hemp is the non-impairing member of the cannabis family. Its fibres have been traditionally used in textiles such as rope, paper, etc for thousands of years.

What are phyto-cannabinoids?

Phyto-cannabinoids are cannabinoids that occur naturally in the plant world. For example minor cannabinoids plant such as CBD, CBG and THC. Endocannabinoids, on the other hand are cannabinoids that are produced naturally within the body.

Delivery/Return FAQs

How much do you charge for delivery?

UK shipping begins from £3.45 whereas EU shipping is £9.45. We also offer free UK delivery over £75 and free local delivery for County Down customers over £25. For more information check out our delivery information.

How long will it take to receive my order?

Delivery time depends on which delivery option you selected at the checkout. Typically UK orders are delivered between 1-3 days and EU orders 3-5 days. Please note the cut off time for same day dispatch is 4pm.

How do I return my order?

In the unlikely event that you are dissatisfied with your item(s), we offer quibble free, no hassle returns. Simply return your order to us within 30 days of receipt for a full refund or exchange. Please note unwanted items must be returned unopened and unused. Please visit our returns page for full instructions.

Payment FAQs

Which payment methods do you accept?

You can purchase CBD using any major credit or debit card. Alternatively you can send us payment by bank transfer or using Open Banking with Fena. Moreover we even accept payment via cryptocurrencies such as Bitcoin or Ethereum. Finally customers in Northern Ireland can also pay using cash in store.

What happens after I order?

After successful payment you will receive an invoice to your nominated email address confirming your order. After that you will receive shipping confirmation via email once your order is on its way. You can also view your order history and the status of your order in the my account section.

How secure is Hemptations CBD online store?

Hemptations CBD online store is extremely secure. We use a third party payment gateway with industry leading tier PCI-DSS Level 1 status. In other words your data is encrypted and stored securely for maximum security. Above all your details are 100% safe when shopping with us.

Why is my coupon code not working?

The most common reason for this is that the coupon is a single use coupon and it is attached to a previous order. For example when you apply a coupon code or store credit to an order and then leave the checkout without completing payment, a new order is created when you return. This results in the coupon or store credit remaining attached to your previous order and you may be presented with an error message such as “this coupon does not exist” when attempting to use it.

Don’t worry though you can still use your coupon. If you have an account with us navigate to the my orders page in my account, locate the order with the coupon attached and complete the checkout. If you don’t have an account with us you will need to contact us so we can manually remove the coupon from the order.

Can’t find the answer you are looking for in our CBD FAQs? Please contact us and we will reply asap. Alternatively you can learn more about CBD in our CBD Blog. Choose one of the categories below to learn more about that aspect of CBD.