Hemptations CBD Returns

Hemptations CBD Returns

We pride ourselves on our reputation for high level of customer satisfaction. With that said should you change your mind about any of the products you have purchased from us you can return them to us for a no questions asked refund or exchange. Moreover you have a generous 30 days from the date you receive your order to return your item(s) to us. All you have to do is follow the instructions below:

How to return items bought online

If you are unhappy with your order from our online store you can ship it back to us at the below address. We recommend using tracked postage. Any items that are being returned must be in unopened/unused condition. Similarly if you change your mind and decide you no longer require your order, follow the instructions above.

How to Return Items Bought in Store

The same rules apply to items bought in store. Simply bring any products you wish to return into store for a no questions asked refund or exchange. Bring proof of purchase and the debit or credit card that you used to pay with you to store.

Faulty and Damaged Orders

In the unlikely event that the incorrect item(s) have been sent to you please notify us within 14 days of receiving your order. Similarly if your order arrives faulty or damaged, please report this to us within 14 days of receipt. The best way to report is by emailing us with photographic evidence of the issue. It is our policy to replace any affected items. We can also email you a prepaid returns label so you can send them back to us at no charge. You can pop this straight into your nearest parcel post boxes or take it to your local Royal Mail office. Please note that this is extremely uncommon however in the rare event you experience this we will endeavour to resolve this as efficiently as possible.

Returns Address

Hemptations CBD Returns
3 Central Avenue
County Down
BT20 3AF

How long will my refund take?

While we will action the refund the day you receive email confirmation of the refund, please allow up to 10 working days for the funds to return to your account. Each bank has different processing standards therefore refund timescales may vary.